Terms and Conditions

1. Introduction

Welcome to Velvet Jewellery! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our exquisite jewellery products. By accessing this website and/or making a purchase, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website or make a purchase.

2. Definitions

"Velvet Jewellery", "us," "we," or "our" refers to the business owner of the website.
"You" refers to the user or customer accessing our website and/or making a purchase.
"Products" refers to the jewellery items offered for sale on our website.

3. Website Use

By using our website, you agree to the following:

You are at least 18 years of age or are accessing the website under the supervision of a parent or guardian.
You will not use our website for any illegal or unauthorized purpose.
You will not attempt to gain unauthorized access to any part of the website or any information related to it.

4. Product Information

We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, pricing, or other content on the website. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5. Orders and Payments

By placing an order on our website, you are making an offer to purchase the selected products.
All orders are subject to availability, and we reserve the right to cancel or refuse any order for any reason.
Prices are listed in South African Rand (ZAR) and are inclusive of applicable taxes.
Payment must be made in full at the time of placing the order.

6. Shipping and Delivery

We aim to dispatch orders promptly, and delivery times may vary based on your location.
We are not responsible for any customs duties or taxes incurred on international shipments.
Once the product is shipped, it is the responsibility of the courier service to ensure timely and safe delivery.
By making a purchase on our website, you accept our Shipping Policy.

7. Returns and Exchanges

At Velvet Jewellery, we are committed to providing you with high-quality products. Due to the nature of our unique and delicate jewellery items, we generally do not offer returns or exchanges unless the customer receives the product in a defective or broken condition.

For further details on our Returns and Exchanges Policy, please refer to our dedicated page on the Velvet Jewellery website.

Note: Please carefully inspect your order upon receipt, and contact us immediately if you believe your item is defective or broken.

8. Privacy Policy

Our Privacy Policy outlines how we collect, use, and disclose your personal information.

By using our website and making purchases, you agree to the terms of our Privacy Policy.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Velvet Jewellery and is protected by copyright laws. You may not reproduce, distribute, or use any content from our website without our explicit consent.

10. Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in South Africa.

11. Contact Information

For any inquiries regarding these terms and conditions, please contact us at info@velvetjewellery.co.za.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. Velvet Jewellery reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes.