Shipping Policy

At Velvet Jewellery, we aim to provide efficient and secure shipping options for our valued customers. Please review our Shipping Policy before completing your purchase.

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Shipping Options:

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• Free shipping on orders above R600
   

• Postnet to Postnet:

Cost: R115

Delivery Time: Major Centres: 1 - 2 working days | Regional Centres: 72 - 96 hours

 

• Door-to-Door Delivery:

Cost: R99

Delivery Time: 1 - 5 working days

 

• Pudo Locker:

Cost: R65

Delivery Time: 1 – 4 working days

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Shipping Terms

 

Orders are processed and dispatched within 3 working days after payment confirmation.

Delivery times are estimates and may vary based on your location and external factors beyond our control.

We use reputable courier services to ensure the safe and timely delivery of your order.

Please provide accurate shipping information during the checkout process to avoid delays.

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Shipping Cost

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Shipping costs are calculated based on the selected shipping option and will be displayed during the checkout process.

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Tracking Information

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Once your order is dispatched, you will receive an email with tracking information to monitor the status of your delivery.

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International Shipping

 

Currently, we only offer shipping within South Africa. For international shipping inquiries, please contact us at info@velvetjewellery.co.za.

 

Delivery Issues

 

If you encounter any issues with your delivery, please contact our customer service team at info@velvetjewellery.co.za for assistance.

 

Important Note:

 

Velvet Jewellery is not responsible for any customs duties or taxes incurred on international shipments.

Thank you for choosing Velvet Jewellery. If you have any further questions or concerns, please feel free to reach out to our customer service team. Your satisfaction is our priority.